This is our Delivery Policy, we hope it is pretty clear but if you have any questions please contact us by email or call our freephone number (free for landlines only, mobiles will be charged) 0207 701 2444.
UK deliveries are dispatched by Royal Mail – typically delivery can be expected within 2 to 5 working days of placing an order.
Please note: For your peace of mind, all parcels are sent on a fully tracked service. To enable our designated couriers to successfully deliver your parcel a signature on delivery may be required. If you are not available to sign for your goods please specify an alternative delivery address (e.g. work) or specify delivery instructions (e.g. leave with neighbour) during the checkout process.
Orders placed on Saturdays / Sundays or Bank holidays will be dispatched on the following working day (subject to stock availability).
During the Christmas and New Year period it might take longer to dispatch your order (up to 7 working days).
In the event of delivery not being possible within 14 days (UK) of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid.
If an item is out of stock we will aim to contact you within 5 working days of your order being placed. We may offer alternative items or inform you of the date that we expect the missing item(s) to be back in stock.
The majority of orders will arrive within the delivery times stated above, however, please allow at least 15 working days for delivery before contacting us, as we are unable to investigate with couriers until this time has passed.